Viral video exhibits deaf lady berated at Jack within the Field drive-thru for not utilizing speaker to order


CAMPBELL, Calif. (KGO) — ReVae Arnaud-Jensen isn’t a confrontational lady. She describes herself as a hardworking, accountable, single mom of three.

However, when she tried to order at a Jack within the Field in Campbell on Aug. 31 and the person behind the counter refused her service, as captured on video, she knew she needed to stand her floor.

Arnaud-Jensen is profoundly deaf, no listening to in any respect. She was born that means. Whereas she will learn lips, she couldn’t hear the voice over the speaker.

When she proceeded to the subsequent window to elucidate, the worker was offended that she was not responding. She stayed for 2 hours and by no means bought her order.

“I used to be simply fed up, the fixed, you realize, telling us to go, to go, when it ought to be equal entry,” she mentioned.

There are roughly 40 million people who find themselves deaf or laborious of listening to in america. Arnaud-Jensen says she is preventing for all the neighborhood. It is one of many the explanation why she posted the video on Fb.

“I do not like confrontation, however I combat for equal entry,” she mentioned.

Arnaud-Jensen says she spoke to the supervisor of the shop and was advised the worker was fired. However, she is standing her floor and even pursuing authorized motion because of this.

“Issues accomplished to us, not okay, I’ll stand and combat for that, for everybody in the neighborhood, it is for you guys, the neighborhood, not me however for them, so there can be no extra struggling for the deaf neighborhood.”

She says this sort of discrimination occurs to her virtually on daily basis and it must cease. Arnaud-Jensen says she is demanding, on the very least, that Jack In The Field prepare their staff, together with the CEO to know deaf tradition.

ABC7 Information reached out to Jack within the Field.

In an announcement, they despatched ABC7 this response :

“We’ve got been knowledgeable of the incident that passed off between an worker and hearing-impaired visitor, within the drive-thru at a Campbell, CA restaurant on August 31st. We don’t tolerate the mistreatment of any clients and anticipate staff to comply with all coaching procedures, be respectful, courteous and accommodating to all company. After an intensive investigation of the incident and direct contact with the native franchise proprietor, we perceive the worker within the video has been terminated.”

Copyright © 2019 KGO-TV. All Rights Reserved.