I-TEAM: Wendy Wong of Home of Aloha Hawaii responds to trip reserving allegations

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MILPITAS, Calif. (KGO) — Out 1000’s of {dollars} for holidays that had been by no means booked, some Bay Space residents say they need their a reimbursement from a Hawaiian self-described digital journey counselor named Wendy Wong. Her enterprise is named Home of Aloha Hawaii. Now at the least one native police division is investigating and says they will be referring the case over to the Santa Clara County District Legal professional’s Workplace this week.

Sunnyvale resident Nicole Brown and her boyfriend are having a wonderful time in Hawaii now however they are saying their dream trip nearly did not occur.

“It was devastating,” mentioned Brown.

Brown says she employed Wendy Tenedora Wong in Hawaii to assist her e-book the journey. Wong, who goes by “Wen,” got here beneficial by a household buddy.

“I ended up being involved together with her across the finish of Might, solidifying the entire dates round June eighth and round June 14th was the day I paid her,” mentioned Brown.

Shortly earlier than the journey, Brown says she checked her flight and resort bookings and found neither existed.

“I do not know the way anyone has the center and soul to do that,” mentioned Brown.

Brown, now out $2,650, needed to get collectively what cash she may and re-book her trip.

On her LinkedIn web page, Wong describes herself as a “digital journey counselor” and on her electronic mail signature card writes, “The journey is what it is all about. Having the ability to create countless journey and lasting reminiscences for you is my prime precedence.”

The Milpitas Police Division says they’ve obtained 13 experiences from residents who say they paid Wong, however she did not truly e-book their journeys.

“Our job is to guard the neighborhood regardless if it is a particular person crime, a theft of your private property or a theft of cash or for a deliberate trip or some sort of occasion together with your family members that you just’d hoped on taking,” mentioned Lt. John Torrez, Milpitas Police Spokesperson.

Wong hasn’t returned ABC7 Information I-Group Reporter Melanie Woodrow’s calls, however emailed her saying shoppers have obtained data on the refund course of.

She writes, “My enterprise was household and buddy referral based mostly just for the final Three years and we had been doing effective till this mess.”

However Wong mentioned nothing about what occurred.

A number of shoppers from Northern California to Southern California inform me Wong owes them 1000’s.

SoCal resident Dena de los Reyes says she had already landed in Florida final month when Wong messaged her to offer her a name.

“She mentioned that my complete journey obtained cancelled once I switched my flight and that I principally needed to re-buy all the pieces over once more and she or he mentioned she would refund me and she or he by no means did,” mentioned de los Reyes.

She says Wong owes her $7,650 and her sister $3,500.

“I hung up the telephone just about in shock and I texted her again saying it’s good to repair this,” mentioned de los Reyes.

About that Wong says in her electronic mail to Melanie, “…she was in the midst of this as we had been making an attempt to determine all the pieces out.”

Wong says shoppers from the top of June on have been affected, however supplies no clarification as to why.

“I am nonetheless right here doing all I can to repair this,” she writes. Wong says “half of the individuals… have obtained their funds again by way of disputes or are in course of to obtain. “

Already in Florida, de los Reyes had no alternative however to pay for a brand new resort room and new Disney passes.

“What ought to have been a magical expertise was tears,” mentioned de los Reyes.

“What she’s doing just isn’t proper,” she continued.

The Milpitas Police Division says they’ll refer the case to the Santa Clara County District Legal professional’s workplace this week. They wish to hear from some other residents who consider they’re victims on this state of affairs and so would we.

You may electronic mail Melanie at melanie.woodrow@abc.com or contact her by way of social media on Twitter at @MelanieWoodrow and Fb at Melanie Woodrow.

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